CNA Exam #1 Review Questions And Answers 2023

CNA Exam #1 Review Questions And Answers 2023. DOWNLOAD on www.hackedexams.com INSTANTLY. Define abuse - - An act or failure to act that intentionally or recklessly causes harm to a resident (W13) - Purposely causing physical, mental, or emotional pain or injury to someone (H13) Examples of proper phone etiquette (W23) - 1. Identify your name + facility's name 2. Be friendly + professional 3. Ask if they are willing to be put on hold before being transferred 4. Write down message & re...